Introduction

At Tallystone, we value our customers and aim to provide a high-quality product and support. However, we understand that there may be situations where you need to request a refund, and we are committed to handling such requests fairly, transparently and in accordance with any statutory requirements. 

Nothing in this Refund Policy is intended to limit the operation of any statutory rights you may have (including under the Australian Consumer Law). Under the ACL, you may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services we provide.

Please contact us if you have any questions regarding this Refund Policy.

Refund eligibility

Tallystone subscription fees must be paid in advance and are generally non-refundable. We will provide full refunds, partial refunds or other remedies in some circumstances, such as where:

• there is a major failure with the goods or services we provide;
• there has been a duplicate or accidental transaction;
• required by any applicable laws; or
• there are other special circumstances as determined by us on a case-by-case basis.

Refund process

To request a refund, please email us at contact@tallystone.com and provide the following information:

• Your name and email address
• The name of the organisation which subscribed to the account at registration
• The reason for the refund request

Once your request is received, our team will review it and reach out to confirm next steps. If approved, refunds are typically processed and refunded to the payment method you used to initial pay within 5–10 business days.

Unless otherwise required by law, refunds will exclude any payment processing fees as these are charged by our payment processor and are non-refundable.